1. Introduction and Acceptance
Welcome to the website of Chandrayu Herbal and Food Pvt. Ltd. (hereinafter referred to as 'Chandrayu', 'we', 'us', or 'our'), accessible at www.chandrayu.in (the 'Website'). Chandrayu Herbal and Food Pvt. Ltd. is a Private Limited Company incorporated under the Companies Act, 1956, with its registered office at Plot No. 02A, Daddanagar, Katangi Road, Jabalpur (M.P.) – 482002, India.
Your use of this Website is governed by these Terms and Conditions ('Terms of Use') together with our Privacy Policy, Shipping Policy, and Cancellation, Refund and Return Policy (collectively referred to as 'Policies'). By accessing, browsing, or using this Website — whether from a computer, mobile phone, or any other device — you agree to be bound by these Terms of Use and Policies, whether or not you have read them in full.
If you do not agree with these Terms of Use and Policies, we request that you discontinue your use of this Website immediately.
Chandrayu reserves the right to modify, update, add, or remove portions of these Terms of Use and Policies at any time, without prior written notice, at its sole discretion. It is your responsibility to review these Terms periodically. Your continued use of the Website following any changes constitutes your acceptance of the revised Terms of Use and Policies.
2. Eligibility to Use
You must be legally competent to enter into a binding contract under the Indian Contract Act, 1872, to use this Website. Persons who are incompetent to contract, including undischarged insolvents, are not eligible to access or use the Website.
If you are a minor (i.e., under 18 years of age), you may browse the Website but may only make purchases under the supervision of a parent or legal guardian. If you are using the Website on behalf of another person, you represent that you have the authority to bind that person to these Terms of Use.
3. Account Registration and Security
You may place an order on the Website by registering an account, checking out as a guest user, or contacting our customer care team. If you register an account, you are responsible for maintaining the confidentiality of your username and password and for all activities that occur under your account.
You agree to immediately notify Chandrayu of any unauthorised use of your account or any security breach. Chandrayu reserves the right to suspend or terminate your account at any time in the event of a suspected security breach or violation of these Terms of Use, without any liability to you.
You shall provide true, accurate, and complete information during registration and keep your account details up-to-date at all times.
4. Products and Placing Orders
Chandrayu manufactures and sells authentic Ayurvedic medicines and herbal products under the 'Chandrayu' brand, including Syrups, Capsules, and Medicated Oils, all prepared using natural and organic ingredients under the guidance of qualified Ayurvedic practitioners (Vaidyas).
All products and information displayed on the Website do not constitute an offer to sell but an invitation to offer. An order placed by you constitutes an offer to purchase the selected product(s) at the stated price. Chandrayu reserves the right to accept or reject any order for any reason, including but not limited to product unavailability or pricing errors, regardless of whether payment has been received. If your order is cancelled by Chandrayu, a full refund of any payment received will be processed.
Before placing an order, you are required to carefully read and verify the product description. By placing an order, you accept the conditions of sale associated with the product.
The prices and availability of products are subject to change without prior notice, at the sole discretion of Chandrayu. Products marked as unavailable may be removed or restocked at any time.
As Chandrayu's Ayurvedic products are manufactured using naturally sourced raw materials, product availability may be subject to seasonal variations. Additionally, natural sedimentation in juices and liquid products may result in slight variations in colour, texture, or taste between batches; however, the nutritional and medicinal value of such products remains constant.
5. Coupon Codes and Promotional Offers
Chandrayu may from time to time offer coupon codes and promotional discounts on orders placed through the Website. The following terms apply to all such offers:
• Coupon codes are subject to specific terms, minimum order values, and expiry dates as communicated at the time of the offer.
• Coupons are not applicable on certain product categories as may be specified in the offer details.
• Only one coupon code may be applied per order unless otherwise specified.
• Coupons cannot be used in conjunction with other ongoing promotions, sale events, or free product offers unless explicitly stated.
• Chandrayu reserves the sole right to modify, suspend, or withdraw any coupon code or promotional offer at any time without prior notice.
• In the event of any misuse or fraudulent use of coupon codes, Chandrayu reserves the right to cancel the relevant orders and take appropriate action.
6. Pricing
All products listed on the Website will be sold at the Maximum Retail Price (MRP) unless a discount or offer is applicable. Prices displayed on the Website are inclusive of all applicable taxes. The price applicable at the time of order placement shall be the price charged, irrespective of any subsequent price changes before the date of delivery.
You are requested to verify the total amount payable, including any applicable delivery charges, before confirming your order. No additional charges shall be levied at the time of delivery for prepaid orders.
For Cash on Delivery (COD) orders, you shall make complete payment to the delivery person prior to accepting the products.
7. Payment
Chandrayu offers multiple payment options on the Website, including online payment methods and Cash on Delivery (COD), as made available from time to time. You undertake to use only your own debit/credit card, UPI, or net banking credentials for completing transactions on the Website.
All online transactions are processed through a secure payment gateway. Chandrayu does not store any credit/debit card details or CVV numbers. Chandrayu shall not be held responsible for any misuse of payment credentials that occurs on the secure payment gateway. The onus of proving any fraudulent use of payment details shall lie exclusively with you.
8. Shipping and Delivery
Chandrayu shall handle or arrange the logistics for delivery of all products ordered through the Website. An estimated delivery timeline will be shared with you at the time of placing your order, based on your delivery location.
Once your order is shipped, a tracking/consignment number will be shared with you to monitor the status of your delivery. While Chandrayu endeavours to deliver your order within the estimated timeframe, delays may occur due to unforeseen external circumstances, and Chandrayu shall not be liable for such delays.
A shipping charge shall be applicable on orders below the minimum order value, as communicated on the Website from time to time. Orders above the minimum threshold may qualify for free or subsidised shipping, subject to applicable offers.
Please refer to our detailed Shipping and Delivery Policy available on the Website for further information.
9. Cancellation, Returns and Refunds
Orders may be cancelled before they are dispatched. If your order has not yet been dispatched, you may cancel it through the following methods:
• Self-cancellation via your account on the Website or app: Go to My Account > Orders and select 'Cancel Order'
• Cancellation via WhatsApp: Contact our customer care number and follow the instructions to cancel your order
• Cancellation via Customer Service: Contact our customer care team by phone, email, or chat
If you are unable to cancel your order, it is likely that the order has already been dispatched. In such cases, please contact our customer care team for further assistance.
Chandrayu shall not entertain any complaints or return requests after 7 (seven) days from the date of delivery. Please refer to our detailed Cancellation, Refund and Return Policy available on the Website for further information.
10. Product Description and Medical Disclaimer
Chandrayu endeavours to provide accurate and complete product descriptions on the Website. However, Chandrayu does not warrant that product descriptions, colours, ingredient lists, or other content are entirely accurate, complete, reliable, or error-free. Chandrayu reserves the right to correct any errors, inaccuracies, or omissions at any time without prior notice.
Product images displayed on the Website are for illustrative purposes only. Actual products may vary in appearance, colour, packaging, or presentation.
The information provided on the Website regarding Chandrayu's Ayurvedic products is for general informational purposes only and does not constitute personalised medical advice or diagnosis. You are strongly advised to consult a qualified medical practitioner or Ayurvedic physician (Vaidya) before using any of our products, especially if you have an existing medical condition, are pregnant, or are on any medication.
In the event that any product purchased from Chandrayu causes any side effects or adverse reactions, Chandrayu shall not be held liable. You are responsible for carefully reviewing the product ingredients before use to ensure they are suitable for you.
11. Intellectual Property Rights
The 'Chandrayu' name, brand logo, and all related product names, design marks, slogans, and content on this Website are the trademarks, logos, and intellectual property of Chandrayu Herbal and Food Pvt. Ltd. All rights are expressly reserved.
Access to this Website does not grant any right or licence to use any of Chandrayu's intellectual property. Copying, reproducing, distributing, or using any content from this Website for commercial purposes without prior written permission from Chandrayu is strictly prohibited. You may download or print content for your personal, non-commercial use only.
12. User Conduct and Prohibited Activities
By using this Website, you agree not to:
• Upload, post, transmit, or share any content that is illegal, harmful, defamatory, obscene, sexually explicit, or otherwise objectionable
• Interfere with the proper functioning of the Website or attempt to gain unauthorised access to any part of it
• Use the Website for commercial resale of Chandrayu products without prior authorisation
• Provide false, misleading, or inaccurate information during registration or order placement
• Violate any applicable local, national, or international law or regulation
13. Disclaimer of Warranties and Limitation of Liability
This Website is provided on an 'as is' and 'as available' basis. Chandrayu makes no representations or warranties of any kind, express or implied, regarding the operation of the Website, or the accuracy, completeness, or reliability of information, content, or products on the Website.
Chandrayu shall not be liable for any direct, indirect, incidental, punitive, or consequential damages of any kind arising from your use of, or inability to use, the Website or any products purchased through it. This includes but is not limited to loss of data, loss of profits, or business interruption.
Your use of this Website is entirely at your own risk. Chandrayu does not warrant that the Website or its servers are free from viruses or other harmful components.
14. Indemnification
You agree to defend, indemnify, and hold harmless Chandrayu, its directors, employees, officers, agents, and their successors and assigns, from and against any claims, liabilities, damages, losses, costs, and expenses (including legal fees) arising out of your use of the Website, your breach of these Terms of Use, your violation of any applicable law or third-party rights, or any content you upload or transmit through the Website.
15. Termination
These Terms of Use are effective unless and until terminated. You may terminate your use of the Website at any time by discontinuing access. Chandrayu reserves the right to suspend or terminate your access to the Website at any time, with or without notice, for any violation of these Terms of Use or at its sole discretion.
Any termination shall not affect any obligations or liabilities that have arisen prior to the date of termination, including any outstanding payment obligations.
16. Governing Law and Jurisdiction
These Terms of Use shall be governed by and construed in accordance with the laws of India. All disputes arising in connection with these Terms of Use shall be subject to the exclusive jurisdiction of the competent courts in Jabalpur, Madhya Pradesh, India. Chandrayu also reserves the right to seek injunctive or other equitable relief in any competent court to protect its intellectual property or other rights.
17. General Provisions
These Terms of Use, together with the Policies, constitute the complete and exclusive agreement between you and Chandrayu concerning your use of the Website. Nothing in these Terms of Use shall be construed as creating any agency, partnership, joint venture, or employment relationship between the parties.
If any provision of these Terms of Use is found to be unenforceable or invalid under applicable law, such provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in full force and effect.
Chandrayu's failure to enforce any right or provision under these Terms of Use shall not constitute a waiver of that right or provision.